Who are we?
Valtech is a leading digital agency. We’ve been transforming our clients’ businesses for over 25 years, whilst also offering transformative job opportunities for our colleagues across the world. From graduates to seasoned professionals who are experts in their field, Valtech will always be recognised for the impact our work has in all aspects of people’s lives, whether it be renewing your Blue Badge, booking your next holiday or ordering your Friday night takeaway. Why not join the amazing people that make this happen?
We are 4000+ people in 51 offices in 18 countries. We work with some of the world’s best known brands from automotive to retail, creating connected experiences, commerce and more. We don’t just talk about how to get things done: we roll up our sleeves and transform by doing.
The Client Lead role is fundamental to the success of our client partnerships. You play a pivotal role in the development and success of our client relationships and projects, through close collaboration at all times.
As Client Lead you will be responsible for and take ownership of a number of key clients, armed with your experience and ability to think and do, to drive our clients business forward and of course, produce work to be proud of.
You will work closely with the Client Partner and Delivery Leads in particular, to understand your client’s strategy and areas of opportunity, be responsible for the financial management of your accounts, and most importantly be a lynch-pin for your clients working closely with them, and of course internal and external teams in multiple locations to drive the business forward.
What we are looking for:
Digital passion - you will have extensive experience of creating and building digital products and services within a client focussed environment.
Strategic and smart but also operational – you will understand the vision for your accounts your clients’ goals and objectives and know how to execute against it to drive growth.
Solutions focused - you work well under pressure, keeping your cool when challenges arise and looking for resolutions and escalating when appropriate.
A team player - we do everything we can to deliver the best experiences for our clients. That means developing deep and honest relationships with them, becoming trusted advisors, whilst working as part of a core team of multi-disciplinary experts at times in multiple locations on projects to deliver on our commitments, and ensure everything we do exceeds expectations.
A Clear Communicator - you will have a great communication style, as comfortable leading a workshop or pitching a proposal to senior leaders and mentoring internal members of the team in the basics of client services, everything you do will have clear outcomes, next steps and bring people on the journey with you.
You will be responsible for working across two or three key clients, partnering closely with a project lead to manage the successful delivery of key projects and unlocking new opportunities for growth focussed on our key capability sets.
Creating superb client relationship - you will be a running key day to day relationships with both existing and potential clients, leading and owning the key relationships, to guide the development of the account and become a close partner to each of the brands in your portfolio.
Being the voice of the client - You will know you client inside and use this knowledge to motivate and inspire the team and the wider agency on their ambitions. Relaying client’s expectations, challenges and potential solutions. Ensuring constant innovation across our existing accounts and working closely with all teams to ensure this is happing at a micro level as well as macro.
Taking commercial responsibility - you will be responsible along with your project delivery lead to the revenue management across your portfolio. Understanding the commercial implications of agency decisions and external influences, and manage the internal and client conversations arising from these, being well informed about the commercials of all projects you are responsible for.
Managing challenges and resolutions - when challenges arise across the day to day on your account, you will be person the client goes to, problem solving in the moment, feeling empowered to escalate when required and finding solutions and managing the communication with the client, or agency leaders to resolve.
Making work to be proud of - you will collaborate closely with all teams to ensure we deliver best solution to the clients business problem, championing the work internally and externally.
Diversity and Inclusion at Valtech
At Valtech, we’re here to engineer experiences that work and reach every single person. To do this, we are proactive about creating workplaces that work for every person at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
As part of this work, we’re sharing an optional anonymous survey with you after your application. This survey will help us better understand the people who apply to work at Valtech. It'll help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding. If you choose to fill it out, all of the information you give us is:
- Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
- Anonymous to Valtech. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.
For more information on how we'll use this data, please read our candidate privacy notice.
By filling out the survey, you agree that we can use your responses for the purposes we've mentioned above.